Refund policy

All sales are final

Every Needlepoint Diva product is a digital PDF download. The file is delivered instantly after checkout, so we can't accept returns or refund completed purchases once the file has been delivered.

If you didn't receive your file

Email the.needlepoint.diva@gmail.com within 14 days of your purchase and include the email address you used at checkout. We will resend the file within one business day. There is no charge for the resend.

If the file is corrupted or incomplete

Rare, but it happens. Email us and attach a screenshot if possible. We'll send a fresh copy of the file, or — if the pattern itself is the problem — we'll refund the purchase via Polar at our discretion.

If Polar's checkout charged you twice

Polar handles the payment. Contact the.needlepoint.diva@gmail.com and we'll route you to Polar's support team, who can issue a refund of the duplicate charge.

Right of withdrawal (EU/UK)

For digital content delivered immediately after purchase, you agree to waive your 14-day right of withdrawal by completing the checkout — as required by Article 16(m) of the EU Consumer Rights Directive and equivalent UK rules. We make this clear before you pay.

Changes to this policy

If we change this policy, we'll update the "Last updated" date above.